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Customer Support

We're here to help you

Questions about your order, sizing, or how it all works? Find answers below or reach out to us directly. We respond within one business day.

FAQ

Frequently asked questions

How do I track my order?
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Once your order ships you'll receive a confirmation email with a tracking number and a direct link to the carrier's tracking page. Orders typically ship within 1–2 business days. If you haven't received a tracking email within 3 business days, contact us and we'll look into it right away.
Can I modify or cancel my order?
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We process orders quickly, so modifications or cancellations are only possible within 1 hour of placing your order. Email us immediately at support@golfoutdoors.co with your order number in the subject line and we'll do our best to accommodate you. Once an order has shipped, it cannot be cancelled.
Do you offer gift wrapping or gift notes?
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Yes! At checkout you can add a personalized gift note at no extra charge. Our packaging is already clean, minimal, and premium, so no additional wrapping is needed. We can also ship directly to a gift recipient if you enter their address at checkout.
How long does shipping take?
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Standard shipping within the US takes 3–5 business days after dispatch. Expedited (2-day) shipping is available at checkout. We ship Monday through Friday; orders placed on weekends or holidays are processed the next business day. International orders typically take 8–14 business days depending on destination and customs.
Do you ship internationally?
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Yes, we ship worldwide! International shipping rates are calculated at checkout based on your location and order weight. Please note that customers are responsible for any customs duties or import taxes that may apply in their country. We currently ship to over 40 countries.
Is shipping free?
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Free standard shipping is available on all US orders over $80. Orders under $80 ship via USPS First Class for a flat rate of $4.95. Expedited and international shipping is calculated at checkout. The free shipping threshold applies to the order subtotal after any discount codes are applied.
How does the magnetic ball marker work?
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Our rope hats feature a discreet neodymium magnet embedded in the brim. Your ball marker attaches magnetically so it's always with you and always within reach. No fumbling through pockets or bags. The magnet is strong enough to hold securely during a full swing but releases easily with one finger.
Are the hats one size fits all?
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Our rope hats feature an adjustable snapback closure, making them suitable for head circumferences from approximately 54cm to 62cm (21.25" to 24.4"). This covers the vast majority of adult head sizes. See our size guide below for more detail.
How do I care for my hat?
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Spot clean with a damp cloth and mild soap. For deeper cleaning, hand wash in cool water only. Never machine wash or tumble dry as this can warp the brim and damage the magnet housing. Air dry on a flat surface or hat form to maintain the crown shape.
How do I care for the golf glove?
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After each round, let the glove air dry naturally. Never leave it balled up or crumpled in your bag. For cleaning, hand wash with cool water and a small amount of leather soap, then reshape and air dry flat. Re-moisturize with a leather conditioner every few months to extend its lifespan significantly.
What is your return policy?
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We accept returns within 30 days of delivery for items in original, unworn condition with tags attached. To initiate a return, email us at returns@golfoutdoors.co with your order number. We'll send a prepaid return label for US customers. Refunds are processed within 5–7 business days to your original payment method.
What if my item arrives damaged or defective?
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We stand behind every product we make. If your item arrives damaged or has a manufacturing defect, email us at support@golfoutdoors.co with your order number and a photo of the issue. We'll send a replacement immediately at no charge. This applies within 90 days of purchase.
Can I exchange for a different colorway or size?
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Absolutely. Exchanges follow the same process as returns. Email us within 30 days, we'll send a prepaid return label, and once we receive the item we'll process the exchange and ship the new one out. If the desired item is out of stock, we'll issue store credit or a full refund, whichever you prefer.
How does the conservation donation work?
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1% of every sale is automatically set aside into our Conservation Fund. We donate quarterly to our vetted Florida conservation partners. You don't need to do anything. It's built into every purchase automatically. We post quarterly updates on our social channels showing exactly how much was donated and to which organizations.
Which organizations do you support?
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We currently partner with the Everglades Foundation, the Reef Environmental Education Foundation (REEF), the Florida Wildlife Corridor, and the Springs Eternal Project. All partners are vetted for transparency and impact. Visit The Cause page to learn more about each organization and the ecosystems they protect.
Can I see how much has been donated?
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We publish quarterly impact reports on our Instagram and email newsletter. Follow us @golfoutdoorsco or sign up for our newsletter to receive updates each quarter showing total donations, recipient organizations, and a summary of what the funds are supporting on the ground in Florida.
Policies

Shipping & Returns

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Shipping Options
ServiceTimeframeCost
Standard (US)3–5 business daysFree over $80 / $4.95
Expedited (US)2 business days$12.95
Overnight (US)Next business day$24.95
International8–14 business daysFrom $14.95
Orders placed before 2pm ET ship same day (business days). Orders placed Friday–Sunday ship the following Monday.
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Returns & Exchanges
DetailPolicy
Return window30 days from delivery
Condition requiredUnworn, tags attached
Return shipping (US)Free prepaid label
Refund processing5–7 business days
ExchangesFree, same window
Defects / damage90-day replacement
Sale items are final sale. Gift cards are non-refundable. International returns: customer covers return shipping cost.
Sizing

Find your perfect fit

All our rope hats feature an adjustable snapback closure. The size guide below is for reference. If you're between sizes, our snapback closure will accommodate you either way.

Size LabelHead CircumferenceUS Hat SizeEU Hat SizeFit
One Size (Snapback)54 – 62 cm / 21¼" – 24⅜"6¾ – 7¾54 – 62Adjustable
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How to measure your head

Wrap a flexible tape measure around your head approximately 1cm above your ears and across your forehead, which is where the hat sits. Take note of the measurement in centimeters. Our snapback closure adjusts to fit most adult head sizes comfortably within the range listed above.

Structured mid-profile crown
Adjustable snapback rear closure
Moisture-wicking sweatband
SizeHand CircumferenceMiddle Finger LengthBest For
Small (S)17 – 18 cm / 6.7" – 7.1"7 – 7.5 cmSlim hands
Medium (M)19 – 20 cm / 7.5" – 7.9"7.5 – 8 cmMost common
Large (L)21 – 22 cm / 8.3" – 8.7"8 – 8.5 cmWide hands
Extra Large (XL)23 – 24 cm / 9.1" – 9.4"8.5 – 9 cmLargest hands
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How to measure for a golf glove

Measure around the widest part of your dominant hand (the hand you wear the glove on) just below the knuckles, excluding your thumb. Then measure the length of your middle finger from the base to the tip. Use the larger of the two measurements to determine your size. A well-fitted golf glove should feel snug with no extra material at the fingertips.

AAA Cabretta leather palm
Perforated lycra back for breathability
Velcro wrist strap closure
Get In Touch

Still have
questions?

Our small team responds to every message personally. We're based in Florida and typically reply within one business day, often sooner.

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Email
support@golfoutdoors.co
📸
Instagram DMs
@golfoutdoorsco
🌐
Website
golfoutdoors.co
Response Times
Monday – FridayWithin 4–8 hours
SaturdayWithin 24 hours
Sunday / HolidaysNext business day
Send us a message
We read every message personally. You'll hear back within one business day.
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